Hospitality operations glossary

Clear hospitality terms, formulas, and operating context.

This glossary explains the systems, revenue metrics, reservation metrics, and operating terms that short-term rental and hospitality teams use every day.

Definitions are educational and may vary by reporting convention or software implementation. Metric comparisons should use consistent data definitions.

Glossary directory

Start with the term you need to understand.

Each entry includes a plain-English definition, an example, operating interpretation, common mistakes, and related concepts.

Systems2 terms
Revenue metrics3 terms
Reservation metrics2 terms
Operations1 term
Distribution2 terms
Measurement principle

A metric is only useful when its denominator and operating context are clear.

ADR, RevPAR, occupancy, booking window, and ALOS can all be calculated correctly and still be interpreted badly if availability, revenue, reservation status, or property mix changes between comparisons.

The same principle applies to systems vocabulary: a PMS, channel manager, iCal feed, and operating system can overlap, but they are not interchangeable concepts.